Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

1. Return Window
You have 30 days from the date your item was delivered to request a return. 

2. Return Eligibility & Exceptions
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. 

3. Return Shipping Costs
* Defective or Incorrect Items: If your item arrives damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and make it right. In these cases, we will cover the return shipping costs.
* All Other Returns: For standard returns, the customer is responsible for paying all return shipping costs. Return shipping fees are non-refundable.

4. How to Start a Return
To initiate a return, please contact us at [Insert Your Support Email] with your order number and the reason for the return. We will provide you with instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Refunds & Processing Times
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. 
* If approved, your refund will be processed automatically to your original payment method. 
* Please allow 5 to 7 business days for the refund to reflect in your account, depending on your bank or card issuer's processing times.

6. Contact Information
For any questions regarding your return, please contact us at:
* Email: a.smith@sableandsprout.com